Quality Management

The Sigmon Group provides quality professional services by matching proven management and engineering talent to individual customer requirements. Our reputation for success, and our Quality Management System, is based on honesty and integrity in everything we do; on communications, on teamwork and leadership; and on an enduring commitment to help our customers, employees, and teaming partners succeed with cost effective solutions, continuous learning, and process improvement. The Sigmon Group NAVSEA approved Quality Management System (QMS) manual and all supporting procedures are applicable to all U.S. Government contracts, or other tasks, requiring an inspection system or formal quality system compliant with ANSI/ISO/ASQ Q9001-2000 and NAVSEA Standard Item 009-04. The QMS applies to all Sigmon Group personnel and subcontractors involved in such work. Additionally, the Sigmon Group requires that our Subcontractors have approved Quality procedures in place that comply with NAVSEA standard item 009-04. Through the use of these NAVSEA approved and ISO compliant policies and procedures, TSG defines and documents how the requirements for quality are met.

Customer Responsiveness Strategy

The Sigmon Group Team is a customer focused partnership that recognizes that success depends on rapid and effective response to the Governments requirements. The over-arching driver behind our Management Plan is the recognition that meeting our customer’s needs is the cornerstone to success in the Seaport-e environment. Our Team will utilize a strategy of Key Measures of Effectiveness to monitor performance relative to the customers needs, and will act in pro-active ways to improve performance where deficiencies are identified. The Key Measures of Effectiveness will be identified in the following areas; Integration of products and services – Our Team will work with customers, and in anticipation of our customer’s needs, to supply integrated products and services that fit evolving life-cycle requirements of function, cost, and timeliness. Process Improvements – Our Team will employ an expanding knowledge base of customer requirements, identified deficiencies, process improvements, and innovations to ensure our ability to continuously improve performance. Human Resources – Our Team will provide a proven workforce of highly capable and motivated workers who work in a flexible work environment, and possess substantial independent decision-making capability. Core Capabilities – Our team will continuously evolve core competencies, improve organizational structures, culture, and business practices, enabling us to anticipate and respond to changing customer demands.

Problem Resolution Strategy

The Sigmon Group Team relies on open and effective communications to create a winning environment of early identification and resolution of problems. This communication network involves our internal management team, strategic partners, subcontractors, and our customers. An effective communication network is an essential element of our Management Process, fosters cooperation and focus on customer requirements and expected outcomes, and forms the foundation through which continuous improvement of our business processes can be accomplished. Our Team is committed to a management approach that resolves problems before they rise to a level requiring NAVSEA attention and action. We expect that problems will be minimized and resolved at the lowest possible level; however in circumstances where NAVSEA finds it necessary to identify and initiate communications related to a potential problem, The Sigmon Group will take a pro-active management approach for quick and effective resolution. We will lead our Team members to identify a clear set of options for corrective actions, and ensure NAVSEA involvement in problem resolution. In all cases, problem resolution will include internal communication across the entire Management Team, and we will document and communicate lessons learned across the entire team as appropriate.

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